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Shipping Policy

United States Orders:
We use U.S. Postal Service (USPS) Priority Mail to ship to all locations in the United States. Delivery usually takes around 2 to 3 business days.

The average shipping / handling charge for 1 standard leash sent by Priority Mail is $7.95. Your exact shipping and handling charge is indicated during checkout.

USPS Express Mail (next day service) is also available to most U.S. locations at significantly higher rates.

All arrival times are estimated from the time your order leaves our fulfillment center. We will ship in-stock items within one to two business days of receipt of your order.

International Orders:
We ship to most locations around the world. If you are interested in purchasing our products for international delivery, simply send us a message using ourĀ Contact FormĀ to indicate what you want to order and the exact address where you want it shipped. We will e-mail you back with the total price along with instructions on how to place your order online using our secured shopping cart.

Return Policy

We stand behind our products and guarantee your satisfaction with every order.

Returns:
Xtreme Pet Products Online Store promises to deliver high-quality products, in good condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges).

Please send your returns to the Xtreme Pet Products Online Store Distribution Center and be sure to include “Attn: Returns” in the address.

Indicate the reason for your return and whether you would like to exchange the merchandise or be refunded for the product price. Please include the original paperwork and packaging, and send your return within 30 days of receiving your order.

If items were bought at an events show, include a note with: Your name, address, phone number and a short reason of your item being returned (refund, replacement, repair, etc…)

The Distribution Center address is:

Xtreme Pet Products, INC.
Attn: Returns
200. S. Tobin Street
Unit D
Renton, WA 98057
USA

As always, we guarantee our products against breakage or failure under normal use, as well as any manufacturing defects. Our products are designed to give you years of enjoyment and use.

If you are under 18 years of age, you must have your parent or guardian’s permission to order products from our website.