|
Xtreme Pet Products
is a product line wholly manufactured and owned by Xtreme Pet Products,
LLC. We are a Colton, California based company specializing in new,
unique high-quality consumer products.
Please feel
free to use our Contact Form to send us any comments, questions, or feedback.
We hope you
enjoy our website, and our awesome new line of pet products!
You may
order online using VISA, MasterCard,
American Express and Discover. For your safety, your order is processed
on our secured server.
To order by
telephone, call us at 425-254-3647 (DOGS).
To mail your order, make
your check payable to Xtreme Pet Products and send
it to:
Xtreme Pet Products
PO Box 3449
Renton, WA 98059
At Xtreme
Pet Products Online Store, we are committed to protecting your privacy.
We do not sell,
trade or rent your personal information to other companies. We use
the information we collect about you to process orders and to provide
a more personalized shopping experience. We will not collect any
personal information about you except when you specifically and
knowingly provide such information.
It may be helpful
for you to know how we use the information we collect:
When you order,
we request your name, email address, mailing address, telephone
number, credit card number and expiration date. This allows us to
process and fulfill your order and to notify you of your order status.
From time to
time, we may give you the opportunity to participate in surveys.
We will ask questions about you, your behavior and satisfaction
with our store, and your ideas for improving the site. All information
will be kept confidential and will be used to help us make Xtreme
Pet Products Online Store a better site for you.
We may collect
certain technical information, which does not allow us to identify
you personally, but pertains to your use of the Internet. For example,
on the Web such information may include the type of Internet Browser
that you are using, and through email the information may include
the type of messaging capabilities. This information enables us
to enhance the content you receive from us. By using our Web site,
you consent to the collection and use of this information by Xtreme
Pet Products Online Store.
If we decide
to change our privacy policy, we will post the changes on this page
so that you are always aware of what information we collect, how
we use it, and under what circumstances we disclose it.
Currently,
we may provide aggregate statistics about our customers, sales,
traffic patterns, and related site information to reputable third-party
vendors, but these statistics will include no personal identifying
information.
United States Orders:
We use U.S. Postal
Service (USPS) Priority Mail to ship to all locations in the United
States. Delivery usually takes around 2 to 3 business days.
The average
shipping / handling charge for 1 standard leash sent by Priority
Mail is $7.95. Your exact shipping and handling charge is indicated
during checkout.
USPS Express
Mail (next day service) is also available to most U.S. locations
at significantly higher rates.
All arrival
times are estimated from the time your order leaves our
fulfillment
center. We will ship in-stock items within one to two business days
of receipt of your order.
International
Orders:
We ship to most locations around the world. If you are
interested in purchasing our products for international delivery,
simply send us a message using our Contact Form to
indicate what you want to order and the exact address where you
want it shipped. We will e-mail you back with the total price along
with instructions on how to place your order online using our secured
shopping cart.
We stand behind
our products and guarantee your satisfaction with every order.
Returns:
Xtreme Pet Products Online Store promises to deliver high-quality
products, in good condition, to your door. If, for any reason, your
shipment is not satisfactory, we will gladly replace it or refund
your money (excluding delivery charges).
Please send
your returns to the Xtreme Pet Products Online Store Distribution
Center and be sure to include "Attn: Returns" in the address.
Indicate the
reason for your return and whether you would like to exchange the
merchandise or be refunded for the product price. Please include
the original paperwork and packaging, and send your return within
30 days of receiving your order.
The Distribution
Center address is:
Xtreme Pet Products,
LLC.
Attn: Returns
PO Box 3449
Renton, WA 98059
USA
As always, we
guarantee our products against breakage or failure under normal
use, as well as any manufacturing defects. Our products are designed
to give you years of enjoyment and use.
If you are
under 18 years of age, you must have your parent or guardian's permission
to order products from our website.
| 
