Xtreme Pet Products - About Us
Return to Home page

Xtreme Pet Products
200. S. Tobin Street
Unit D
Renton, WA 98057

Ph: 206-772-2000


Return to Home Page



About Us

Xtreme Pet Products is a product line wholly manufactured and owned by Xtreme Pet Products, LLC. We are a Renton, Washington based company specializing in new, unique high-quality consumer products.

Please feel free to use our Contact Form to send us any comments, questions, or feedback.

We hope you enjoy our website, and our awesome new line of pet products!

Order Methods

You may order online using VISA, MasterCard, American Express and Discover. For your safety, your order is processed on our secured server.

To order by telephone, call us at 206-772-2000.

To mail your order, make your check payable to Xtreme Pet Products and send it to:

Xtreme Pet Products
200. S. Tobin Street
Unit D
Renton, WA 98057

Privacy Policy

At Xtreme Pet Products Online Store, we are committed to protecting your privacy.

We do not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not collect any personal information about you except when you specifically and knowingly provide such information.

It may be helpful for you to know how we use the information we collect:

When you order, we request your name, email address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

From time to time, we may give you the opportunity to participate in surveys. We will ask questions about you, your behavior and satisfaction with our store, and your ideas for improving the site. All information will be kept confidential and will be used to help us make Xtreme Pet Products Online Store a better site for you.

We may collect certain technical information, which does not allow us to identify you personally, but pertains to your use of the Internet. For example, on the Web such information may include the type of Internet Browser that you are using, and through email the information may include the type of messaging capabilities. This information enables us to enhance the content you receive from us. By using our Web site, you consent to the collection and use of this information by Xtreme Pet Products Online Store.

If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Currently, we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personal identifying information.

Shipping Policy

United States Orders:
We use U.S. Postal Service (USPS) Priority Mail to ship to all locations in the United States. Delivery usually takes around 2 to 3 business days.

The average shipping / handling charge for 1 standard leash sent by Priority Mail is $7.95. Your exact shipping and handling charge is indicated during checkout.

USPS Express Mail (next day service) is also available to most U.S. locations at significantly higher rates.

All arrival times are estimated from the time your order leaves our fulfillment center. We will ship in-stock items within one to two business days of receipt of your order.

International Orders:
We ship to most locations around the world. If you are interested in purchasing our products for international delivery, simply send us a message using our Contact Form to indicate what you want to order and the exact address where you want it shipped. We will e-mail you back with the total price along with instructions on how to place your order online using our secured shopping cart.

Return Policy

We stand behind our products and guarantee your satisfaction with every order.

Returns:
Xtreme Pet Products Online Store promises to deliver high-quality products, in good condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges).

Please send your returns to the Xtreme Pet Products Online Store Distribution Center and be sure to include "Attn: Returns" in the address.

Indicate the reason for your return and whether you would like to exchange the merchandise or be refunded for the product price. Please include the original paperwork and packaging, and send your return within 30 days of receiving your order.

The Distribution Center address is:

Xtreme Pet Products, LLC.
Attn: Returns
200. S. Tobin Street
Unit D
Renton, WA 98057
USA

As always, we guarantee our products against breakage or failure under normal use, as well as any manufacturing defects. Our products are designed to give you years of enjoyment and use.

If you are under 18 years of age, you must have your parent or guardian's permission to order products from our website.


Copyright@2010 Xtreme Pet Products